Please return the defective product and we will promptly ship you a replacement.
Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer.
Refunds will not be issued if a return is made without an RMA number.
How to return an item:
For Customer service or Tech support questions Please E-mail us at firstname.lastname@example.org to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email.
Please have your order number available.
When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason.
Returns must be in like new condition.
Returns will not be accepted without all of the original packaging, manuals and accessories.
All returns must be received within 14 days from the RMA number issuing date.
Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order.
Shipping charges are not refundable.
*** Please note that all returns that will be shipped without a valid RMA number will be refused and package will go back to the sender.
We recommend returns be made via UPS insured freight only.
LUKA Enterprises accepts no responsibility for loss or damage items in return transit. Please, allow up to 5 business days to process your returns.
We use UPS for our shipping service. Once item is shipped it becomes the responsibility of the buyer.
Includes Pricing for Value-Added Services
Delivery Confirmation Signature Required: US$2.25 per package
Declared Value Per package: US$1.50 and up
Current Fuel Surcharge Rate: 4.75%
Residential Delivery/Extended Area Surcharge: US$1.50 and up
All packages are insured before shipping for the full value of the order. If your order was lost or damaged a claim needs to be filed with UPS. To file a claim please contact UPS at 800-742-5877 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied.
You are responsible for all custom charges and brokerage fees. Please contact UPS for further information.